At 37YAMBUYA, we value your trust and are committed to ensuring a transparent, efficient, and secure shopping experience. This policy outlines our procedures regarding shipping, delivery, returns, and the protection of your personal data, in accordance with EU regulations (GDPR) and global e-commerce best practices.
We proudly ship to all countries within the European Union and selected international destinations. Our average delivery times are as follows:
*All delivery times are estimates and may vary during peak seasons or due to unforeseen global logistics delays.
Each order is carefully inspected and packaged within 1–3 business days of confirmation. Once dispatched, customers receive an automated shipping confirmation email with a tracking number. Our logistics partners include DHL, UPS, and FedEx, ensuring reliability and visibility throughout the journey.
For non-EU customers, local customs and import duties may apply. These fees are determined by your local authorities and are the responsibility of the recipient. We cannot predict these costs in advance, and they are not included in your total at checkout.
If your order does not arrive within the expected timeframe, please contact our support team at 37yambuya@gmail.com. We will liaise with our carriers to investigate the delay. In cases of confirmed loss, we will issue a replacement or full refund.
You have the right to return any unworn and undamaged item within 14 days of delivery under EU consumer protection law. To initiate a return, please email us at 37yambuya@gmail.com with your order number and reason for return. Refunds are processed within 5–7 business days upon receiving the returned item.
37YAMBUYA is committed to sustainable practices. Our packaging materials are recyclable and sourced responsibly. We continually seek ways to minimize our carbon footprint while maintaining the premium quality of our brand presentation.
Your privacy is of utmost importance to us. All customer data is processed in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). We only collect information necessary to fulfill your orders, improve our services, and communicate updates.
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies in your browser settings at any time. All transactions are encrypted via SSL (Secure Socket Layer) technology for your safety.
For all inquiries regarding shipping, returns, or privacy, please contact our customer service department:
© 2025 37YAMBUYA. All rights reserved. Compliant with EU Consumer Rights and GDPR.